Customer Service Representative

1 week ago


Fayetteville, Arkansas, United States Arkansas Blue Cross & Blue Shield Full time
Job Summary

We are seeking a highly skilled Customer Service Support Specialist to join our team at Arkansas Blue Cross & Blue Shield. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering phone calls, and assisting with administrative tasks.

Key Responsibilities:

  • Provide exceptional customer service to our customers via phone and in-person
  • Assist with administrative tasks, including handling incoming faxes, reporting, and maintaining databases
  • Schedule sales and service appointments for retail team members
  • Conduct initial research of service inquiries and forward for appropriate handling
  • Perform other duties as assigned

Requirements:

  • High school diploma or equivalent
  • Minimum one (1) year customer service experience dealing with customers via telephone and in-person
  • Proficient in general computer operations with knowledge of Microsoft Outlook, Word, and Excel
  • Ability to multi-task and work in a fast-paced environment

Working Conditions:

This is a part-time, fully onsite role based in our Fayetteville, Arkansas location. The ideal candidate will have excellent customer service skills, be highly organized, and have the ability to work independently.



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