Embedded Shift Operations Manager
19 hours ago
We are seeking an experienced Embedded Shift Operations Manager to join our team at Sibylline Americas. As a key member of our security operations team, you will be responsible for managing teams in our client's office location, based in Arlington, Virginia.
Key Responsibilities:- Manage diverse teams under pressure to achieve results while fostering a supportive, collaborative environment.
- Assess potential risks to the customer and oversee immediate response to the satisfaction of stakeholders and/or in accordance with established policies and procedures.
- Manage multiple priorities and concerns and escalate significant issues to senior-level management as necessary.
- Bachelor's or Associate degree.
- Five (5) years' experience in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Customer Call Center.
- Demonstrated effectiveness as a direct manager-of-record to diverse, cross-functional teams filling junior and junior-mid-level roles in an organizational hierarchy.
- Excellent verbal communication skills, with proven comfort engaging directly with the client and other customers.
- Excellent written communications skills, to include editing final products for business leaders.
- Experience gathering and analyzing data to create metrics that support positive change and continuous improvement recommendations.
- Demonstrated ability to manage change and conflict effectively.
- Proven confidence and effectiveness managing high-intensity, dynamic situations.
- Proven ability to manage competing priorities and reprioritize according to the situation or client expectations.
- Professional judgement to escalate issues requiring senior-level management support and response.
- Comfortable with technology, with the ability to quickly navigate, oversee, and maintain situational awareness of multiple systems and applications simultaneously.
- Strong business acuity, enthusiasm, and a positive attitude.
- Competitive salary range: $80,000 - $120,000.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) plan with company matching.
- Generous paid time off and sick leave.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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