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Embedded GSOC Supervisor

2 months ago

Arlington, Virginia, United States Sibylline Ltd Full time

About Sibylline Ltd

Sibylline Ltd is a leading intelligence and strategic risk consultancy in the security sector. Since 2010, we have supported businesses, governments, and NGOs through the provision of high-quality risk analysis, due diligence, and consultancy services. Our firm provides an innovative, entrepreneurial, and fast-growing working environment, offering employees ever greater exposure to high-profile clients and challenges. Sibylline Ltd offers fantastic opportunities for career progression within a successful company, and we aim to help our employees build their own personal profiles as well-regarded analysts within the broader industry.

Key Attributes of Sibylline Ltd Employees

  • Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgment
  • Excellent written and spoken English
  • Clarity of thought and analytical flair
  • Strong, demonstrable interest in security and intelligence
  • The ability to work under pressure, demonstrate leadership when required, but also be able to collaborate effectively in teams
  • Excellent attention to detail

Benefits and Remuneration

  • Medical/Dental/Vision
  • Long Term/Short Term Disability
  • Basic Life and AD&D Insurance
  • 401(k) up to 5% matching
  • PTO: 10 days accrued per year and 4 personal days each year
  • Sick: 5 sick days front-loaded every year

About the Role

We are seeking an experienced Global Security Operations Center (GSOC) Supervisor to join our team, working on-site, embedded within our client's rapidly evolving GSOC team. You will lead a team of Operators who are responsible for access control, alarm monitoring, customer service, incident management, and other ad hoc tasks as needed. You will ensure that all operations are conducted in line with established policies and procedures and meet the client's standards.

Responsibilities

  • Draft, review, and distribute stakeholder notifications
  • Triage and manage incidents that cause business disruptions
  • Develop and mentor Operators through coaching, providing feedback, and managing conflict
  • Oversee quality control and oversight for all production, support, and staffing functions in conjunction with the Operations Manager
  • Work with the Operations Manager to identify process and quality improvements
  • Represent the GSOC in incident response meetings with stakeholders
  • Facilitate 'tabletop' and drill exercises while on shift for continuous Operator training
  • Receive pass-down information from other shifts, and conduct shift briefings to provide updates, assignments, training, and contractual compliance
  • Provide back-up support and on-call functions as needed
  • Assess service statistics and prepare detailed reports on findings
  • Respond to escalated customer service issues in a timely manner
  • Collaborate with multiple departments to propose and implement solutions to customer challenges

Requirements

  • Bachelor's Degree in Criminology, Political Science, Business Management, Criminal Justice, Communications, Sociology, or other related degree
  • Experience managing or leading others (this can include line management, training, or general mentoring)
  • Excellent written and verbal communication skills
  • Experience conducting research or analysis
  • Ability to multitask in a fast-paced, at times stressed work environment
  • A dependable team player with business maturity, enthusiasm, and a positive attitude
  • Comfortable with a high-tech work environment and willing to learn new tools and innovations
  • Self-motivated, curious, and knowledgeable about the news and current events
  • Strong analytical skills
  • Strong motivation to grow and develop as a security and/or intelligence professional
  • Process-oriented, with an understanding of the role of people in facilitating the best customer experience

Preferred

  • Knowledge of security systems for access control and alarm monitoring
  • Knowledge of mass employee notification systems
  • Previous experience managing teams in a corporate security, government, or military setting
  • Experience managing a team of at least five people