Call Center Agent
2 days ago
We are seeking a skilled Call Center Agent to join our team at MCI. As a Call Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Analyze customer concerns and provide solutions
- Work collaboratively with internal teams to ensure smooth customer experience
- Meet performance metrics and goals set by management
Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1+ year of customer service experience in a call center or related field
- Excellent communication, problem-solving, and time management skills
- Ability to work in a fast-paced environment and adapt to changing situations
Why Join Us:
- A competitive salary range of $45,000 - $65,000 per annum
- Ongoing training and development opportunities to enhance your skills
- A dynamic and supportive team environment
- A comprehensive benefits package, including medical, dental, and vision coverage
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