Call Center Agent

2 days ago


Savannah, Georgia, United States MCI Military Recruitment Full time
About the Job">

We are seeking a skilled Call Center Agent to join our team at MCI. As a Call Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.

Key Responsibilities:

  1. Respond to customer inquiries via phone, email, or chat
  2. Analyze customer concerns and provide solutions
  3. Work collaboratively with internal teams to ensure smooth customer experience
  4. Meet performance metrics and goals set by management

Qualifications:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1+ year of customer service experience in a call center or related field
  • Excellent communication, problem-solving, and time management skills
  • Ability to work in a fast-paced environment and adapt to changing situations

Why Join Us:

  • A competitive salary range of $45,000 - $65,000 per annum
  • Ongoing training and development opportunities to enhance your skills
  • A dynamic and supportive team environment
  • A comprehensive benefits package, including medical, dental, and vision coverage

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