Call Center Expert

3 days ago


Savannah, Georgia, United States Mass Markets Full time

About Mass Markets

We are a leading provider of innovative solutions for businesses and individuals. Our team is dedicated to delivering exceptional service and support to our customers.

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Job Description

We are seeking a skilled Call Center Expert to join our team. The successful candidate will have excellent communication and problem-solving skills, and be able to work effectively in a team environment.

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Key Responsibilities

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Ensure first call resolution through problems solving and effective call handling.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues when needed.
  • Accurately document and process customer claims in appropriate systems.
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What We Offer

  • A competitive estimated salary range of $35,000 - $45,000 per year, depending on experience.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Ongoing training and development to enhance your skills and knowledge.

Requirements

  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • High school diploma or equivalent required; post-secondary education preferred.


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