Customer Service Agent

3 days ago


Savannah, Georgia, United States Mass Markets Full time

At Mass Markets, we're seeking a skilled Customer Service Agent to join our team. This role involves handling inbound and outbound calls in a professional and courteous manner. Your goal will be to resolve customer issues efficiently and effectively, ensuring first call resolution and providing excellent service.

About the Role

We are looking for an experienced Incoming Calls Specialist to take on the challenge of providing top-notch support to our customers. As a key member of our team, you will handle incoming calls, respond to customer inquiries, and work collaboratively with other departments to resolve issues when needed.

As a Call Center Support Professional, you will play a critical role in delivering exceptional customer experiences. Your responsibilities will include responding to customer inquiries, resolving issues promptly, and maintaining accurate records of customer interactions.



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