International Call Center Agent

2 weeks ago


Savannah, Georgia, United States MCI Careers Full time

About the Opportunity:

MCI Careers is seeking an International Call Center Agent to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service to clients across various industries.

Responsibilities:

  • Answer customer inquiries via phone and respond to emails and chats
  • Utilize CRM software to manage customer interactions and resolve issues
  • Collaborate with colleagues to achieve sales and customer satisfaction goals
  • Participate in ongoing training and development programs to improve skills and knowledge

Requirements:

  • High school diploma or equivalent required; Bachelor's degree preferred
  • 1+ year of experience in customer service or contact center environment
  • Fluent bilingual skills in English and Spanish (or other languages as required)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards

Compensation and Benefits:

  • Salary: $22.00 - $28.00 per hour
  • Benefits package includes medical, dental, and vision coverage, paid time off, and 401(k) matching
  • Ongoing training and development opportunities
  • Opportunities for career advancement and growth


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