Technical Support Professional

3 days ago


Madison, Wisconsin, United States Younger Enterprise Systems LLC Full time

**Job Description:**

We are seeking a Technical Support Professional to join our team at Younger Enterprise Systems LLC. As an IT Support Engineer, you will provide advanced technical support for Windows-based computers, mobile devices, and software, as well as network devices and services.

About Us:

Younger Enterprise Systems LLC is a dynamic and customer-focused IT services company dedicated to empowering small businesses through innovative technology solutions. We pride ourselves on building strong relationships with our clients by delivering personalized support and proactive solutions that truly make a difference.

Your Role:

You will be responsible for monitoring cloud and local backup solutions, troubleshooting failures, and managing helpdesk tickets. You will also provide tier one and two customer support, manage third-party vendor support, and monitor managed computers and network devices for uptime and error conditions.

Requirements:

  • Five years of relevant experience.
  • Proven technical aptitude.
  • Strong customer service skills.
  • Strong written and verbal English communication skills.

Benefits:

  • A competitive salary of $60,000 - $80,000 per year.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.


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