LTE Field Operations Support Professional
3 days ago
We are seeking a highly skilled Field Technology Support Specialist to join our team at the State of Wisconsin Department of Natural Resources. This LTE position offers a great opportunity to gain experience and learn about careers in the department. As a Field Technology Support Specialist, you will work as part of a team of IT professionals to support field operations for the Divisions of Fish, Wildlife and Parks, and Forestry. You will provide technical support and training to field staff, including GIS software, mobile applications, and data management systems. Your primary customer base will include DNR habitat, pesticide, and prescribed burn management practitioners across the state.
Salary and Compensation
This position pays between $24.00 - $29.00 per hour and is in pay schedule and range 07-35. Compensation will be set in accordance with the State Compensation Plan. As an LTE employee, you will not be entitled to the same benefits as permanent employees, but you will have opportunities to gain valuable experience and skills.
Duties and Responsibilities
**Primary Duties**
* Provide technical support of GIS software, select mobile applications, data dictionaries, and custom reporting tools
* Research, resolve, and document technical problems, issues, and trends
* Maintain issue tracking and resolution systems
* Research, test, and recommend mobile applications for field use
* Conduct custom or COTS application testing
* Participate in requirements gathering, design, and testing of IT and GIS applications
**Secondary Duties**
* Identify business area IT training needs and develop training for field staff of varying technical skill
* Design and develop technical procedures and manuals to train staff to use select IT applications, GIS editing principles, reporting, analysis, and management techniques
* Conduct or evaluate training in custom or COTS applications
Requirements and Qualifications
To be considered for this position, you must meet the following qualifications:
- Knowledge of customer service concepts and strategies with strong problem-solving skills.
- Knowledge and skill related to formal and informal technical training of adults.
- Knowledge of the specific functionality, operation, and appropriate applications of GIS software and GPS technology in natural resource management.
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