Technical Support Specialist

1 day ago


Madison, Wisconsin, United States KYYBA, Inc Full time

Job Title: Technical Support Specialist

About the Role:

We are seeking an experienced Technical Support Specialist to join our team at KYYBA, Inc. The successful candidate will be responsible for growing and operating the Information Technology Service Management (ITSM) program.

Key Responsibilities:

  • Perform first and second-level hardware and software support.
  • Configure and administer the ITSM tool.
  • Lead ITSM improvement initiatives.
  • Coach and train junior technical support staff and IT personnel.

Requirements:

  • 6 or more years of experience in IT operations.
  • Ability to independently perform root cause analysis and issue resolution of complex IT issues.
  • Effective communication and interpersonal skills.
  • Ability to identify and lead ITSM improvement initiatives based on ITIL and industry best practices.

Estimated Salary Range:$65,000 - $80,000 per year.



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