Technical Support Specialist

6 days ago


Madison, Wisconsin, United States Brooksource Full time

**Job Title:** Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our IT team at Brooksource. This role requires a strong understanding of IT systems, excellent problem-solving skills, and a commitment to delivering high-quality customer service.

**Key Responsibilities:

  • Provide first-level technical support to end-users via phone, email, and in-person.
  • Diagnose and resolve hardware, software, and network issues in a timely manner.
  • Document and track all support requests using the help desk ticketing system.
  • Escalate complex issues to higher-level support teams as necessary.

**Required Skills and Qualifications:

  • 4 to 10 years of experience in a help desk or technical support role.
  • Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common software applications.
  • Experience with network troubleshooting and basic network configuration.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

**Estimated Salary:** $60,000 - $80,000 per year.



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