Technical Support Specialist
6 days ago
**Job Title:** Technical Support Specialist
We are seeking a highly skilled Technical Support Specialist to join our IT team at Brooksource. This role requires a strong understanding of IT systems, excellent problem-solving skills, and a commitment to delivering high-quality customer service.
**Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Document and track all support requests using the help desk ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
**Required Skills and Qualifications:
- 4 to 10 years of experience in a help desk or technical support role.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common software applications.
- Experience with network troubleshooting and basic network configuration.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
**Estimated Salary:** $60,000 - $80,000 per year.
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