Problem Manager/Incident Manager
4 days ago
Genesis10 is seeking a skilled Problem Manager/Incident Manager to join our client's team in the financial industry, located in New York, NY. This is a 12+ month contract position.
Responsibilities:- Develop and execute a problem management program to achieve application health, improve SLA compliance, and overall stability.
- Coordinate problem process within an ITIL framework, tracking milestones for problem root cause and remediation, and adherence to standards.
- Collaborate with multiple teams to evaluate existing processes and technologies and execute improvements.
- Participate in a large-scale project to improve Batch and SLA Management across Application Production Services organizations.
- Strong track record of problem management in a large volume financial company and environment.
- Strong Project Management skills.
- Strong technical skills and diverse background in application infrastructure technologies and batch support.
- ITIL framework and execution.
- Working knowledge of ITSM or equivalent.
- Strong communication and presentation skills, both written and verbal.
- Proven track record of delivering improvements through successful process execution.
- Experience managing distributed batch systems.
- Engineering mindset and passionate about simplifying and improving existing processes and technologies.
- Access to hundreds of clients, most with long-standing relationships with Genesis10.
- Opportunity to have a career-home in Genesis10, with many consultants working exclusively with the company for years.
- Experienced and caring recruiting team.
- Behavioral Health Platform.
- Medical, Dental, Vision.
- Health Savings Account.
- Voluntary Hospital Indemnity (Critical Illness & Accident).
- Voluntary Term Life Insurance.
- 401K.
- Sick Pay (for applicable states/municipalities).
- Commuter Benefits (Dallas, NYC, SF).
- Remote opportunities available.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Problem Manager/Incident Manager
4 days ago
New York, New York, United States Genesis10 Full timeJob Title: Problem Manager/Incident ManagerGenesis10 is seeking a highly skilled Problem Manager/Incident Manager to join our client's team in the financial industry located in New York, NY. This is a 12+ month contract position.Responsibilities:Lead the implementation of a problem management program to achieve application health, improve SLA compliance, and...
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