Front Desk Specialist

6 days ago


Wilson, North Carolina, United States EmergeOrtho Full time
About the Role

EmergeOrtho is a leading provider of comprehensive musculoskeletal care, with a commitment to innovation and quality. We are seeking a highly skilled and customer-focused Patient Support Specialist to join our team.

Key Responsibilities
  • Patient Check-in and Registration: Verify patient demographics, confirm appointment times, and collect payments and co-payments.
  • Insurance Verification and Scheduling: Confirm insurance eligibility and schedule appointments in person or by phone.
  • Chart Preparation and Review: Prepare and review patient charts for appointments, and process orders as needed.
  • Communication and Customer Service: Maintain open communication with staff and providers, and provide excellent customer service to patients and visitors.
  • Inventory Management and Equipment Maintenance: Maintain inventory levels, order supplies, and schedule equipment service and repairs.
  • Emergency Response and Confidentiality: Respond to emergencies and maintain confidentiality of patient information.
Requirements and Qualifications
  • Education and Experience: High school diploma or equivalent, with previous experience in a medical office setting preferred.
  • Communication and Customer Service Skills: Excellent communication and customer service skills, with the ability to handle high patient volumes and stressful situations.
  • Technical Skills: Proficiency in medical office software and equipment, with the ability to learn new systems and procedures.
Working Conditions

This is a full-time position, Monday through Friday, 8:00am to 5:00pm. The Patient Support Specialist will be included in a mandatory backup rotation for urgent care coverage on weekends and holidays, with additional compensation provided.



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