Assistant Housekeeper

3 months ago

Wilson, United States Tru by Hilton Wilson Full time
Job DescriptionJob Description

Assistant Housekeeper

Department – Housekeeping

Reports to – Facilities Manager / Executive Housekeeper


What’s the job?

As Assistant Housekeeper, you’ll support the Executive Housekeeper and assist the Housekeeping Team to perform duties to make sure our rooms and suites are always ‘fresh and welcoming’ for our guests. You will also properly and efficiently perform and/or oversee cleaning activities of the Hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations. You will ensure aspects of the hotel’s housekeeping department are kept to the very best standards and in line with all relevant health and safety regulations and procedures. You’ll also keep housekeeping areas maintained and organized along with being secure. The Assistant Housekeeper assists to manage department operational expenses, control labor, and utilize CPOR information. As Assistant Housekeeper, you will model our company’s core values as an essential part of your daily responsibilities.

Your day-to-day

Leadership

  • Conduct a.m. inspections to prioritize, plan, and delegate needed duties utilizing Lodgistics.
  • Motivate, coach/mentor, and train housekeeping team.
  • Supervise all public space, laundry and housekeeping personnel and ensure the proper and efficient completion of all related duties.
  • Train the housekeeping team and improve their performance through coaching and feedback and create performance and development goals for team members.
  • Communicate with Executive Housekeeper or General Manager on HR related issues.
  • Perform other duties as assigned.

Routine Cleaning

  • Guest Rooms: Clean guest rooms thoroughly and efficiently, in accordance with Opal’s training and standards.
  • Supplies & Amenities: Replenish guest room supplies and amenities in cleaned rooms in accordance with Opal’s standards.
  • Public Areas: Clean public areas thoroughly, efficiently, and as assigned or required by the supervisor, in accordance with Opal’s training and standards.

Deep Cleaning

  • Deep clean guest rooms and /or public areas, thoroughly, efficiently, and as and when assigned, in accordance with Opal’s training and standards.

Quality / Safety

  • Ensure the proper appearance of the Hotel, entrance, meeting rooms, guest hallways, and all public space areas.
  • Monitor and coordinate the cleaning of the parking lot and walkways, service and trash areas, and the exterior of all buildings.
  • Ensure the hotel meets / exceeds Opal and Brand quality standards for housekeeping and property condition.
  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements.
  • Understand and respond to guest needs and ensure a high level of guest satisfaction.
  • Prioritize and complete work orders from guests and hotel team members.
  • Be knowledgeable about brand and company standards to ensure memorable experiences are created for our guests, and positive scores / reviews are generated.

Requirements

  • High school diploma or higher-level education
  • 1 year Housekeeping or similar experience with 1 year of supervisory experience preferred.
  • Must speak fluent English (other languages such as Spanish preferred)
  • Must be a leader, self-motivator and team builder.
  • Willing to work flexible hours.
  • Strength – with occasional lifting/pushing/pulling of items up to 50 pounds.

Specific Responsibilities

  • Understand and be able to use the property management system, facilities management software (i.e., Lodgistics), and labor management system (i.e., ADP).
  • Be knowledgeable of room types and standards for supplies.
  • Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
  • Clean and sanitize guest rooms, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with Opal’s training and standards.
  • Maintain cleaning supplies and the cleaning cart in a safe, organized, and presentable fashion.
  • Coordinate and Communicate “End of Day” activity with Facilities Manager and Guest Services.
  • Have a good understanding of all of hotel operating procedures.
  • Attend daily huddles and weekly departmental meetings.
  • Supervise and follow all existing and new policies and procedures with the housekeeping and laundry staff.
  • Read Front Desk communication logs.
  • Monitor appearance of all housekeeping and laundry staff to ensure they are following company uniform policy.
  • Supervise delegated responsibilities and follow up.
  • Exhibit great leadership skills.
  • Inform the Facilities Manager/General Manager of any unique situations, or unusual developments in housekeeping and laundry operations.
  • Handle guest complaints effectively.
  • Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
  • Receive and confirm shipments of supplies and materials.
  • Be knowledgeable of room types and standards for supplies.
  • Open and close rooms as required for engineering work orders and preventative maintenance.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
  • May assist with other duties as assigned – unexpected moments when we must pull together to get a task done.

Optimum Attributes

  • Attention to detail
  • Effective communication skills
  • Good listener
  • Pleasing Personality
  • Team player
  • Great listener
  • Open with praise, discreet with criticism
  • Willing to work on weekends and holidays if required
  • Well-groomed and professional appearance

Performance Standards

Performance shall be measured by the following:

  • Budgeted minutes per room cleaned (MPR)
  • Brand Quality Audit (QA)
  • Associate Standard Index (ASI)

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Equal Opportunity Employer


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