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Customer Support Specialist

2 months ago

Raleigh, North Carolina, United States Consulting Advantage Ltd Full time
Job Overview

Consulting Advantage Ltd is seeking enthusiastic Customer Support Specialists who are committed to delivering exceptional service and possess strong problem-solving skills.

In the role of Customer Support Specialist, you will serve as the initial contact for our clients, offering assistance and guidance through various communication channels. Your primary responsibility will be to manage incoming requests and ensure that clients receive prompt and effective resolutions to their concerns, all while upholding a high level of service quality.

Key Duties:

  • Respond to incoming calls and address client inquiries with professionalism and efficiency.
  • Provide clients with product details, troubleshooting assistance, and solutions to their issues.
  • Record client interactions and maintain precise documentation in our customer relationship management system.
  • Follow up with clients to confirm satisfaction and resolution of their concerns.
  • Evaluate client inquiries and escalate complex matters to the relevant department as needed.
  • Offer insights to management regarding recurring issues or feedback to enhance service delivery.
  • Stay updated on product changes and company guidelines to ensure accurate information is provided to clients.
  • Engage in training and development opportunities to improve product knowledge and customer service capabilities.

Required Qualifications:

  • Previous experience in customer service, ideally within a call center setting.
  • Outstanding communication abilities, both verbal and written.
  • Strong analytical skills and the ability to manage challenging client interactions with professionalism.
  • Capability to multitask and operate effectively in a dynamic environment.
  • Familiarity with computer applications and CRM systems for data management and client interaction tracking.
  • A positive demeanor, collaborative spirit, and dedication to delivering exceptional customer service.