Customer Support Specialist

7 days ago


Raleigh, North Carolina, United States Nixon Power Services Full time
Job Overview

Nixon Power Services, a leading distributor of Kohler Power generators, is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Advisor. This role is critical in ensuring exceptional customer experience and fostering business growth and retention.

Key Responsibilities
  • Research and identify parts needed for generator repairs, collaborating with technicians to address all parts research needs.
  • Prepare quotes by validating and pricing needed parts, working with Kohler and external vendors as necessary.
  • Partner with technicians and service leaders to ensure accuracy of quotes from lead creation through final repair of the generator.
  • Review and follow up daily on quoted work, tracking sales progress through assigned systems.
  • Respond promptly to customer inquiries regarding requests for additional work.
  • Collaborate with stakeholders during emergencies or when a unit is down.
  • Communicate with customers from opportunity receipt to technician scheduling.
  • Assist service coordinators in communicating expectations, planning, and aligning quoted work.
  • Identify and qualify quotes that may require additional incentives or value adds.
Requirements
  • Minimum 2-4 years of experience in customer-facing positions.
  • Proficient in Microsoft Office Suite.
  • Strong communication and customer service skills.
  • Strong organizational and time management skills.
What We Offer
  • Competitive compensation package.
  • Full benefits, including medical, vision, dental, and more.
  • Paid time off.
  • 401(k) matching.
  • Opportunity to work with an industry-leading organization.
  • Team-oriented culture.


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