Business Development Representative

2 days ago


Plano, Texas, United States Infinite Roofing Full time
Job Title: Business Development Representative

We are seeking a highly motivated and results-driven Business Development Representative to join our team at Infinite Roofing. As a Business Development Representative, you will play a critical role in generating sales opportunities and supporting our sales team by engaging with potential and existing customers.

Key Responsibilities:
  • Respond to incoming customer inquiries via phone, email, and chat in a timely and professional manner.
  • Qualify leads and direct them to the appropriate sales representatives.
  • Maintain and update customer databases with current information.
  • Schedule appointments for the sales team with potential and existing customers.
  • Coordinate and confirm appointments to ensure optimal scheduling.
  • Proactively reach out to potential customers to generate interest and provide information about our products and services.
  • Follow up with customers after initial contact to maintain engagement and answer any questions.
  • Assist the sales team with various administrative tasks, including preparing quotes, processing orders, and tracking sales activities.
  • Collaborate with the marketing team to develop and implement lead generation strategies.
  • Build and maintain strong relationships with customers by providing exceptional service and support.
  • Address and resolve customer concerns and escalate issues to the appropriate department when necessary.
  • Monitor and report on lead conversion rates, appointment schedules, and customer satisfaction metrics.
  • Provide insights and recommendations for improving processes and strategies based on data analysis.
Requirements:
  • Proven experience in a customer service, sales, or telemarketing role.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Positive attitude, resilience, and a strong work ethic.


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