Hotel Operations Manager
6 days ago
About the Role:
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Hotel Resource. As an Assistant General Manager, you will play a key role in leading our hotel operations and ensuring that our guests receive exceptional service.
Key Responsibilities:
- Provide expert leadership across all departments of the hotel, taking the lead on providing exceptional service to each guest.
- Train, develop, and coach team members to achieve success in their roles.
- Cultivate an environment of exceptional guest service by establishing high service standards and hiring the right team members with the right attitude for the right position.
- Lead, coach, and develop team members in all areas of the hotel.
- Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
- Deliver on key business measures of service, cost, and labor controls and team engagement through hands-on leadership, delegating, and empowering team members.
- Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues, and show dedication to continuous improvement.
Requirements:
- A positive, can-do attitude is required.
- Bachelor's degree in hospitality, business, or a related field is preferred.
- Minimum of one year of supervisory experience with demonstrated leadership success.
- Hotel-specific experience is preferred.
What We Offer:
- A positive and supportive work environment.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A chance to work with a dynamic and experienced team.
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