Customer Success Manager

4 days ago

Salt Lake, Utah, United States Quilt Software Full time
Customer Success Manager Role Overview

We are seeking a highly skilled Customer Success Manager to join our team at Rain Retail. As a key member of our customer-facing team, you will be responsible for ensuring a seamless and successful onboarding experience for new customers.

Key Responsibilities:
  • Manage the end-to-end onboarding process for new customers, ensuring a smooth and efficient transition onto the Rain Retail platform.
  • Conduct welcome calls or virtual meetings with new customers to understand their business needs and goals, and provide personalized guidance on how to best utilize the SaaS platform.
  • Collaborate with the sales team to ensure a seamless handover from the sales process to the onboarding phase, addressing any outstanding questions or concerns.
  • Customize the onboarding process to meet each customer's specific requirements, tailoring training sessions and resources accordingly.
  • Deliver product training to customers, both one-on-one and in group settings, to educate them on the platform's features and functionality.
  • Proactively monitor customer progress and adoption rates during the onboarding phase, providing guidance and recommendations to maximize their success.
Requirements:
  • Proven experience in customer onboarding or customer success within a SaaS or software company.
  • Excellent communication and presentation skills, with the ability to explain complex concepts in a clear and understandable manner.
  • Strong project management and organizational skills, ensuring onboarding processes are efficient and effective.
  • Customer-centric mindset, with the ability to empathize with customers and understand their unique needs and challenges.
  • Technical aptitude and the ability to quickly grasp and demonstrate software functionality.
  • Familiarity with CRM systems and customer support tools.
  • Proactive and self-motivated, with the ability to work both independently and collaboratively in a fast-paced environment.
  • Ability to adapt quickly to changes in priorities, processes, or customer requirements.
  • Willingness to accommodate different customer time zones and schedules as needed during the onboarding phase.
  • Capacity to work effectively under pressure and manage multiple onboarding projects simultaneously.
  • Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
  • Willingness to share insights and best practices with colleagues to promote a culture of knowledge sharing and continuous improvement.
What We Offer:
  • The best company culture around, with opportunities for advancement within our organization.
  • A competitive salary range of $19-$21/hour.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, and a 401k.
  • Paid time off and holidays.
  • A fun and dynamic work environment with opportunities for professional growth and development.

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