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Customer Success Manager

2 months ago

Salt Lake, Utah, United States R1 RCM Full time
About the Role

R1 RCM is seeking a highly skilled Customer Success Manager to join our team. As a key member of our revenue cycle operations team, you will play a critical role in ensuring our clients receive the highest level of care and support.

Key Responsibilities
  • Work cross-functionally to ensure operational excellence and accountability driving client satisfaction related to revenue cycle management
  • Ensure mutual understanding of client key performance indicator goals, objectives and action plans related to client's business strategy & financial health
  • Provide proactive account health strategy and plans to client
  • Provide ongoing consultation and support to our clients through written and verbal communication and presentations including to C-suite
  • Reporting and advanced analytics on several KPIs and data points to ensure client satisfaction and support are at or above target
Requirements
  • Advanced Revenue Cycle Operations expertise gained through 3+ years of experience
  • Cerner solution knowledge preferred
  • 3+ years of experience in client services, sales or consulting with healthcare clients
  • Advanced Excel experience creating pivot tables, workbooks, formula calculations
About R1 RCM

R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol "RCM."