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Customer Success Professional

2 months ago

Salt Lake, Utah, United States Chargezoom Full time
{"title": "Customer Success Manager", "description": "

At Chargezoom, we're on a mission to simplify internal financial processes and empower main-street businesses to thrive. We're seeking a highly motivated and experienced Customer Success Manager to join our Retention Team.

Key Responsibilities
  • Provide exceptional product support to customers beyond their initial 90-day onboarding period
  • Engage with users to resolve issues and ensure seamless experiences
  • Educate clients on Chargezoom's platform features, leveraging GAAP best practices
  • Deliver platform demos to showcase specific features addressing client pain points
  • Ensure customers optimize their automations for maximum efficiency
  • Identify and address gaps in the customer experience that may lead to confusion or churn
  • Proactively work with customers experiencing decreased platform usage
  • Collaborate with Product and Engineering teams on escalations
Requirements
  • At least 2 years of customer-facing experience, preferably in a SaaS environment
  • A proven track record of building and nurturing relationships with multiple stakeholders and customers
  • Excellent verbal and written communication skills across various channels
  • A passion for supporting customers and helping them achieve their goals
  • Experience working with HubSpot CRM or Help Desk tools is a plus
What Success Looks Like
  • Ability to thrive in a fast-paced, ever-changing environment
  • Strong communication skills, both written and verbal
  • Empathy and patience in both internal and external interactions
  • Coachability, willingness to learn, and grow
  • Strong collaboration and cooperation skills
  • Confidence in sharing ideas and perspectives
Perks
  • Work with a company that truly believes in promoting from within
  • Join a team that's shaping the future of the company
  • Medical, dental, and insurance fully paid
  • Employee Stock Options (be an owner in the company)
  • A performance culture that rewards results and promotes those who perform
  • Equipment provided to set up a successful work environment
  • Engaging team-building activities
Compensation

On-target earnings (OTE): $70,000 - $98,000

Base Salary: $60,000 - $72,000

Monthly bonus based on NRR (net revenue retention)