Technical Support Engineer for Control Systems
2 weeks ago
Position Overview:
Extron is seeking skilled Application Engineers to deliver advanced tier two support for our innovative products and technologies. Our Application Engineers engage with a diverse clientele of professional audiovisual integrators and engineers, providing exceptional assistance through both phone and email communication to ensure complete customer satisfaction. Additionally, they collaborate closely with the sales team, serving as technical advisors on product applications, recommendations, and system design.
Key Responsibilities:
- Maintain comprehensive knowledge of Extron's product offerings and technological advancements.
- Develop solutions for technical support challenges, product selection, and system design tailored for audiovisual applications.
- Provide customers with technical insights and support regarding Extron products and technologies.
Ideal Candidates will possess:
- A Bachelor’s degree in Electrical or Computer Engineering; recent graduates are encouraged to apply.
- Familiarity with IT and networking systems and protocols.
- Proficiency in programming languages such as Python, C++, C#, or JavaScript is advantageous.
- Experience in providing support for software or computer environments is a plus.
- Strong ability to deliver clear and effective presentations to both small and large audiences.
- Proficiency in Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint.
- Excellent communication, interpersonal, and organizational skills.
- Capability to thrive in a dynamic and fast-paced professional office setting.
- Willingness to travel as required.
Salary range: $70,000 to $72,000. Compensation may vary based on experience, qualifications, and other job-related factors.
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