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Technical Support Specialist
2 months ago
About the Role:
Patrick Allen Group is seeking a dedicated IT Support Technician to provide exceptional technical assistance to end users. This position involves delivering both in-person and remote support for a range of hardware and software challenges, including desktop and mobile device management, as well as enterprise network infrastructure oversight. This role presents a fantastic opportunity for growth, with potential for advancement into higher-level technical support and engineering positions.
Key Responsibilities:
- Deliver support for client-side computing environments, including Windows and Apple devices.
- Assist with Microsoft server technologies, such as Windows Server, Exchange, SQL, and SharePoint.
- Provide technical assistance for LAN/WAN connectivity, including switches, firewalls, and wireless access points.
- Conduct scheduled maintenance and service tasks for clients in a timely manner.
- Develop and maintain comprehensive documentation for customer systems and processes.
- Communicate effectively with clients regarding incident updates and service changes.
- Collaborate with team members and escalate unresolved issues as necessary.
- Understand the client's business strategy and how IT services align with their goals.
- Manage service tickets and project assignments as directed by management.
- Stay informed about emerging technologies through ongoing research and professional development.
Qualifications:
- A Bachelor's Degree in Business Information Systems or a related field is preferred, along with a minimum of five years of end-user support experience.
- Relevant IT certifications such as Microsoft MCP, MCSA, MCSE, CompTIA Network+, or CompTIA A+ are highly regarded.
- Proven experience supporting both Mac and Windows platforms.
- Technical support experience with desktop/mobile devices and enterprise server platforms.
- Strong interpersonal skills, including effective communication and active listening.
- Analytical skills to troubleshoot and resolve network issues.
- Ability to manage multiple tasks and adapt to changing priorities.
- Competence in conveying technical information to both technical and non-technical users.
- Familiarity with IT service management tools and techniques.
- Typing proficiency for accurate service request documentation.
- Self-driven with the capability to thrive in a dynamic work environment.
Compensation: Competitive salary range of $65,000 to $85,000 annually.
Thank you for considering this opportunity.