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Technical Support Specialist

2 months ago


Anaheim, California, United States Patrick Allen Group Full time

About the Role:

Patrick Allen Group is seeking a dedicated IT Support Technician to provide exceptional technical assistance to end users. This position involves delivering both in-person and remote support for a range of hardware and software challenges, including desktop and mobile device management, as well as enterprise network infrastructure oversight. This role presents a fantastic opportunity for growth, with potential for advancement into higher-level technical support and engineering positions.

Key Responsibilities:

  • Deliver support for client-side computing environments, including Windows and Apple devices.
  • Assist with Microsoft server technologies, such as Windows Server, Exchange, SQL, and SharePoint.
  • Provide technical assistance for LAN/WAN connectivity, including switches, firewalls, and wireless access points.
  • Conduct scheduled maintenance and service tasks for clients in a timely manner.
  • Develop and maintain comprehensive documentation for customer systems and processes.
  • Communicate effectively with clients regarding incident updates and service changes.
  • Collaborate with team members and escalate unresolved issues as necessary.
  • Understand the client's business strategy and how IT services align with their goals.
  • Manage service tickets and project assignments as directed by management.
  • Stay informed about emerging technologies through ongoing research and professional development.

Qualifications:

  • A Bachelor's Degree in Business Information Systems or a related field is preferred, along with a minimum of five years of end-user support experience.
  • Relevant IT certifications such as Microsoft MCP, MCSA, MCSE, CompTIA Network+, or CompTIA A+ are highly regarded.
  • Proven experience supporting both Mac and Windows platforms.
  • Technical support experience with desktop/mobile devices and enterprise server platforms.
  • Strong interpersonal skills, including effective communication and active listening.
  • Analytical skills to troubleshoot and resolve network issues.
  • Ability to manage multiple tasks and adapt to changing priorities.
  • Competence in conveying technical information to both technical and non-technical users.
  • Familiarity with IT service management tools and techniques.
  • Typing proficiency for accurate service request documentation.
  • Self-driven with the capability to thrive in a dynamic work environment.

Compensation: Competitive salary range of $65,000 to $85,000 annually.

Thank you for considering this opportunity.