Community Operations Manager

1 day ago


Lawrenceville, Virginia, United States TM Associates Management Inc Full time
Job Summary

TM Associates Management Inc is seeking a highly skilled Community Operations Manager to oversee the day-to-day operations of our residential properties. As a key member of our team, you will be responsible for ensuring the highest level of service to our residents, maintaining a safe and well-maintained property, and driving business growth.

Key Responsibilities
  • Resident Services: Provide prompt, efficient, courteous, and quality service to residents, including immediate acknowledgement of complaints and prompt action to find a resolution.
  • Occupancy Management: Achieve and maintain as close to 100% occupancy as possible through effective marketing and leasing strategies.
  • Administrative Tasks: Perform recertification of residents' income, where applicable, and provide direction to and assurance that rental programs are properly executed.
  • Maintenance and Repairs: Ensure the provision and maintenance of efficient mechanical operations, adequate buildings and equipment, and be responsible for the employment of qualified and competent maintenance personnel.
  • Property Inspections: Regularly inspect the buildings, grounds, and physical appearance of the property, identifying deferred maintenance and property deficiencies, and providing recommendations for corrective measures.
  • Reporting and Communication: Prepare reports based on regular inspections, outlining property condition, and communicate with the Regional Manager on any observed issues.
  • Staff Management: Provide direction and guidance to the maintenance staff, assign work priorities, and determine the extent of repairs and necessary corrective measures.
  • Business Development: Develop and implement site activities for residents, such as special events and recreation activities, and prepare and respond to all pertinent correspondence.
  • Compliance and Regulatory: Ensure compliance with all relevant laws, regulations, and company policies, and maintain accurate records of maintenance services, equipment readings, and operating manuals.
Requirements
  • Education and Experience: Bachelor's degree in Business Administration, Real Estate, or a related field, and a minimum of 2 years of experience in property management or a related field.
  • Skills and Qualifications: Strong communication and interpersonal skills, ability to work independently and as part of a team, and proficiency in basic arithmetic skills and computer software applications.
  • Certifications and Licenses: Valid driver's license and a driving record acceptable to TM Associates Management Inc.


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