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Client Support Specialist
2 months ago
Position Overview:
The Client Support Specialist is tasked with addressing inquiries from individual consumers within the Marketplace. This includes providing general information and assisting families in navigating health care coverage applications.
Note:
This position is temporary, anticipated to last approximately 4 months, with potential for permanent employment.
Key Responsibilities:
- Handle incoming calls from consumers, including the general public and prospective enrollees, while adhering to performance standards and confidentiality policies.
- Effectively respond to all forms of inbound and outbound communications.
- Document inquiries accurately using the designated systems.
- Refer consumers to appropriate resources based on established guidelines.
Facilitate the delivery of requested materials via mail, email, or download.
- Provide translation services for non-English speaking callers as per procedures.
- Escalate issues to designated staff for resolution when necessary.
- Participate in meetings and training sessions to maintain current knowledge of programs and systems.
- Process new health care coverage applications through various channels, including telephone and web.
- Manage life event changes, demographic updates, and disenrollment requests.
- Ensure all inquiries are handled in compliance with confidentiality policies.
- Conduct outbound calls to gather necessary information from applicants.
- Review and process documents submitted by applicants according to guidelines.
- Meet established Quality Assurance (QA) and performance metrics.
- Adhere to safety standards and maintain a stationary position for extended periods.
- Occasionally lift items weighing up to 25 pounds.
- Perform additional duties as assigned by management.
Minimum Qualifications:
- High school diploma or GED required, with at least 6 months of relevant experience.
- Strong data entry and telephone communication skills.
- Excellent organizational and interpersonal abilities.
- Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
- Experience with computers and phone systems preferred.
- Bilingual Spanish is advantageous.
Technical Requirements:
- Personal computer with Windows 10 or higher.
- Home internet with a minimum download speed of 25 Mbps and upload speed of 15 Mbps.
- PC Processor: Intel i5, AMD Ryzen 5, or superior.
- Minimum 8 GB RAM.
- USB headset with wired microphone and webcam.
- Smartphone capable of installing necessary applications.
Equal Employment Opportunity:
Maximus is committed to providing equal employment opportunities to all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Compensation:
Compensation is based on various factors, including job location, education, experience, and performance metrics. Annual salary is one component of the total compensation package, which may include additional incentives and benefits.
