Healthcare Operations Manager

2 weeks ago


Lawrenceville, Georgia, United States Medlink Georgia Full time
Job Overview

KEY RESPONSIBILITIES

  • Oversee the daily operational functions of the medical practice, ensuring effective management of staff and facility upkeep.
  • Provide direction and supervision to various roles including Medical Secretaries, Medical Records personnel, Medical Assistants, Licensed Practical Nurses, and Registered Nurses.
  • As part of the Leadership Team, manage and evaluate the operational and financial performance of the practice, implementing corrective measures as necessary.
  • Coordinate clinical operations with healthcare providers and the Medical Director consistently.
  • Address and resolve patient complaints, billing inquiries, and other administrative challenges within the practice.
  • Ensure staff proficiency in utilizing the practice management system, identifying training needs and issues.
  • Oversee the accurate documentation of patient visits in a timely manner.
  • Collaborate with the Compliance Department to manage medical records and safeguard protected health information.
  • Engage with external organizations regarding patient services, including translation and transportation, and authorize payments as per established protocols.
  • Ensure compliance with financial transaction processes and maintain accurate financial records.
  • Supervise the completion and submission of service billing codes and daily production reconciliation reports.
  • Collect, compile, and submit precise financial and statistical information.
  • Review and approve invoices and financial statements as required.
  • Manage the maintenance and coordination of services related to the facility, property, and equipment.

The Manager is also tasked with ensuring that Patient-Centered Medical Home (PCMH) activities align with established standards and organizational policies.

  1. Engage in daily team meetings to facilitate effective communication and implementation of practices.
  2. Monitor adherence to PCMH standards, reporting any obstacles to the designated corporate representative.

QUALIFICATIONS

A Bachelor's degree in business administration or healthcare management is required. A minimum of two years of experience in managing a medical practice or public health clinic, including at least one year in a supervisory role at the departmental level. Equivalent education and work experience may be considered in lieu of a degree.

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