Strategic Account Manager

2 months ago

New York, New York, United States Applause Full time
About the Role

We are seeking a highly skilled Strategic Account Manager to join our team at Applause. As a key member of our sales team, you will be responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships.

Key Responsibilities
  • Develop and execute sales plans and coordinate sales efforts to achieve new customer revenue and existing customer up-sell revenue targets for Fortune 100 accounts.
  • Meet or exceed defined sales quota through strategic account planning, networking, and use of company resources.
  • Strong preference for experience selling technology/managed services.
  • Actively participate in regional marketing events for lead generation (industry trade shows, professional associations, etc.).
  • Focus on Account Management and Business Development to maximize Applause's revenue and profitability potential by up-selling to existing clients, driving renewal revenue, and ensuring client satisfaction.
  • Involvement in kickoff meetings, major milestone meetings, and opportunistic participation where senior client decision makers are present.
  • Sales Leadership – Strategic sales approach, creates value for clients and adds to the company's capabilities and reputation.
  • Maintains a thorough understanding of Applause's product offerings and tailoring its presentation to meet the needs of different types of organizations.
  • Assists clients in developing the business case and value proposition for proposed solutions when necessary.
  • Collaborates with Client Services Team and Executive Leadership Team in executing the company's sales process, including proposal development.
  • Tracks and maintains all prospect and client activity in Salesforce.com.
  • People Development – Contributes to the growth, development, and positive experience of the sales team.
Qualifications
  • BA/BS Degree or equivalent business experience.
  • 8+ years of Professional services, Managed services, or solution sales experience.
  • Proven track record of successful customer engagements across a spectrum of enterprise-class verticals.
  • Demonstrated success selling to Fortune 100.
  • A strong foundation for strategic and tactical selling of a solution sale.
  • Excellent presentation and negotiation skills.
  • Motivated to advance growth in an entrepreneurial, rapidly growing company environment.
About Applause

Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Our expertise continues to help leading brands deliver quality digital products to their customers. Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world's leading brands to deliver quality digital products and experiences to their customers on a global scale.

With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster, and with confidence. At Applause, living our core values – In it Together, Be Accountable, Create Value for Our Customers, Celebrate Authenticity, and Crush Your Goals – informs our choices as individuals, as teammates, and in our everyday interactions with customers. Our values help to keep us on track to deliver the best outcomes and to be the very best team we can.

Embracing a culture of respect, authenticity, and inclusion, we value and celebrate diversity. Together as one Applause Nation, we strive to enable professional opportunities for all employees.

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