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Customer Service Representative
1 week ago
The Rosen Automotive Group is a leading provider of automotive services in Wisconsin, dedicated to delivering exceptional customer experiences. We are seeking a highly skilled and customer-focused Front Desk Coordinator to join our team at our Nissan Madison location.
Job Summary- Provide exceptional customer service and greet customers in a professional and welcoming manner.
- Process payments and maintain accurate records of transactions.
- Manage key and gas logs, and maintain a high level of organization and attention to detail.
- Answer multi-line switchboard and direct customers to the appropriate department in a timely and efficient manner.
- Handle customer complaints in a diplomatic and professional manner, and refer issues to the appropriate individual for resolution.
- Maintain accurate records of Service Repair Orders, Parts Counter Tickets, and Hard Copies.
- Perform other special duties as requested by management.
- Attend work regularly and maintain a high level of attendance.
- Follow all company safety policies and procedures.
- Team player with a strong focus on providing exceptional customer service.
- Ability to multitask in a fast-paced work environment.
- Detail-oriented with strong organizational and communication skills.
- 18 years of age or older.
- Ability to pass background and drug test.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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