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AV Support Specialist
2 months ago
Job Summary
Beep Inc is seeking a highly skilled AV Support Specialist to join our team at our headquarters in Orlando, FL. As a key member of our Command Center, you will play a critical role in ensuring the smooth operation of our autonomous fleet.
Key Responsibilities
- Operations Oversight: Monitor and manage the operations of Beep's autonomous fleet using a combination of internal and vendor applications.
- Issue Resolution: Serve as the primary point of contact for operational issues, track, diagnose, resolve, and report on all issues related to autonomous software, systems, and mechanics.
- Software Coordination: Coordinate and implement software upgrades across our fleet of autonomous vehicles, working closely with vendor support as needed.
- Data Analysis: Maintain and analyze data logs generated from shuttle activities, providing insights to inform operational decisions.
- Training and Development: Educate field operations teams on troubleshooting techniques and present technical documents, such as SOPs and data reports.
Requirements
- Education: Associate or Bachelor's degree in engineering or other STEM fields.
- Experience: 1-2 years of experience in a technical field or within an IT customer support role (preferred).
- Skills: Strong analytical skills, ability to learn and work with complex software systems, and excellent communication skills.
- Additional Requirements
- Availability: Must be able to support shift schedules, including nights and weekends.
- Communication: Must be able to communicate in English effectively with other individuals.
- Teamwork: Must be able to maintain good relations with employees, supervisors, and contractors.
- Physical Demands: Must be able to visually inspect tools, vehicle, equipment, and/or machines.
- Certifications: Must pass background check, have a good driving record, and hold a current FL driver's license.