Housekeeping Operations Manager
6 days ago
As a key member of our hotel team, the Housekeeping Manager will play a crucial role in ensuring the highest standards of cleanliness and service are maintained throughout our properties. Reporting to the General Manager, this individual will be responsible for supervising the housekeeping and laundry operations, training staff, and monitoring job performance to ensure exceptional guest satisfaction.
Responsibilities- Scheduling and Operations: Schedule room cleaning assignments to ensure proper coverage and maintain a clean and organized work environment.
- Staff Training and Development: Train and develop housekeeping and laundry staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Quality Control: Conduct regular inspections of guest rooms, public areas, and laundry facilities to ensure they meet our high standards of cleanliness and quality.
- Guest Services: Respond to guest complaints and special requests in a timely and professional manner, ensuring that all issues are resolved to the guest's satisfaction.
- Supply Management: Monitor and manage the inventory of cleaning supplies and equipment to ensure that we have sufficient stock to meet our needs.
- Experience: 1-2 years of housekeeping or janitorial experience required; 1 year of supervisory experience preferred.
- Physical Demands: Ability to stand and walk for 8 hours in a day; ability to lift, push, and pull up to 50 pounds.
- Communication Skills: Excellent verbal and written communication skills, with the ability to follow verbal directions and complete assigned tasks on schedule.
- Competitive Compensation: $3, $4,333.00 per month.
- Excellent Benefits Package: Medical, dental, life, PTO, and 401(k) with company match for full-time associates.
- Opportunities for Growth: We promote from within and offer opportunities for career advancement.
Excel Hotel Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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