Housekeeping Manager
6 days ago
As a Housekeeping Manager at AccorHotel, you will be responsible for leading a team of Housekeeping Colleagues to ensure exceptional guest experiences in our hotel rooms and public areas.
Key Responsibilities:- Lead and manage the day-to-day operation of the Housekeeping department, ensuring service standards are consistently met.
- Address guest concerns and react quickly, logging and notifying proper departments as required.
- Conduct regular departmental meetings to discuss goals, challenges, and opportunities for growth.
- Manage the departmental budget in a fiscally responsible manner, balancing operational, administrative, and Colleague needs.
- Oversee the recruitment and training of all Housekeeping Colleagues, ensuring they have the skills and knowledge to excel in their roles.
- Balance operational, administrative, and Colleague needs to ensure seamless hotel operations.
- Hotel Guest Room Inspections and Audits to ensure high standards of cleanliness and quality.
- Annual Colleague performance reviews to identify areas for growth and development.
- Follow departmental policies and procedures, ensuring compliance with hotel standards.
- Report necessary maintenance items to ensure the hotel's facilities are well-maintained.
- Follow all safety and sanitation policies to ensure a safe and healthy work environment.
- At least 1-2 years previous leadership experience in Housekeeping required.
- Computer literate in Microsoft Window applications preferred.
- University/College degree in a related discipline an asset.
- Bilingual in English and Chinese (Cantonese dialect) an asset.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore AccorHotel's limitless possibilities.
By joining AccorHotel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at AccorHotel, visit https://www.accorhotel.com
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