Night Front Desk Manager

1 week ago


Austin, Texas, United States Compass Group Careers Full time
Job Title: Night Front Desk Manager

Job Summary:

The Night Front Desk Manager is responsible for overseeing the daily operation of the front desk, ensuring guest satisfaction, and managing the front desk team. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Manage the front desk team, including hiring, training, and performance evaluations.
  • Oversee the daily operation of the front desk, ensuring that all guests are treated with exceptional service and that all services are provided in a timely and efficient manner.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Prepare and manage the front desk budget, including forecasting and controlling expenses.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.

Requirements:

  • Previous leadership experience in a hotel or hospitality setting.
  • Strong knowledge of the Night Audit process and ability to manage the front desk team effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and make sound decisions under pressure.
  • Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, and Outlook.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading hospitality company.

Compass Group Careers:

Compass Group is a leading food and support services company that provides high-quality services to a wide range of clients. We are committed to delivering exceptional service and creating a positive work environment for our employees.

Equal Opportunities Employer:

Compass Group is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be an employer of choice for people from all backgrounds.



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