Front Desk Agent
5 days ago
We are a luxury hotel chain that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we are committed to creating a world-class employee experience and company culture.
About the LocationOur hotel in Austin is a lakeside retreat that offers a unique blend of luxury and convenience. With 286 guest rooms and suites, two award-winning dining outlets, a luxury spa, and 17,121 sq. ft. of event space, we are one of Austin's premier luxury hotels.
About the RoleWe are seeking a Front Desk Receptionist to join our dynamic Rooms Team. As a key member of our Front Office Team, you will be responsible for ensuring our guests have a smooth arrival and departure experience. This is a high-profile role that requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities- Provide exceptional guest service and ensure a smooth arrival and departure experience
- Manage front desk operations, including check-in, check-out, and room assignments
- Respond to guest inquiries and resolve issues in a timely and professional manner
- Work collaboratively with other departments to ensure seamless guest experiences
- Knowledge of hotel operations and systems
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- One to two years' experience in a front desk or customer service role
- Competitive salary and benefits package
- Opportunities for career growth and development
- Free medical, dental, and vision insurance after 30 days
- Room night stays at Four Seasons hotels worldwide
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