Front Desk Supervisor

7 hours ago


Austin, Texas, United States Omni Hotels Full time
Job Title: PM Front Desk Supervisor

Omni Hotels & Resorts is seeking a highly skilled and experienced PM Front Desk Supervisor to join our team at the beautiful Barton Creek Resort & Spa. As a key member of our front office team, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and maintaining the highest standards of quality and efficiency.

Responsibilities:
  • Manage the front desk operations, including check-in, check-out, and guest services.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Supervise and train front desk staff, ensuring they meet the highest standards of quality and efficiency.
  • Monitor and maintain the front desk area, ensuring it is clean, organized, and well-maintained.
  • Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless operations.
  • Perform other duties as assigned by management.
Requirements:
  • Previous experience in a front desk or customer service role, preferably in a hotel or resort setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
  • Ability to work a varied schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement



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