Customer Service Representative

5 days ago


Malden, Massachusetts, United States Planet Fitness Full time
Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Member Services
    • Provide exceptional customer service to members, prospective members and guests.
    • Handle all front desk related activities, including:
      • Answering phone calls in a friendly manner and assisting callers with various questions.
      • Checking members into the system.
      • New member sign-up.
      • Conducting tours for prospective members.
      • Facilitating updates to member accounts.
      • Responding to member questions and concerns in a timely and professional manner, escalating as needed.
    • Club Maintenance
      • Assist in maintaining the neatness and cleanliness of the club.
    Requirements
    • Qualifications
      • Customer service background preferred.
      • Basic computer proficiency.
      • A passion for fitness and health.
      • Upbeat and positive attitude.
      • Punctuality and reliability are must-haves.
      • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
      • Strong listening skills, with the ability to empathize and problem-solve.
      • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
      • Current CPR Certification required.
      • High School diploma/GED equivalent required.
      • Must be 18 years of age or older.
    Physical Demands
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.
    Benefits
    • Eligible for bi-weekly team production bonus and monthly mystery shop bonuses.
    • FREE Black Card membership after 30 days of employment.
    • Full-time eligible for 50% company-paid benefits after 90 days of employment.
      • Medical
      • Dental
      • Vision
      • Paid Personal Time (after 6 months)


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