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Customer Experience Specialist

2 months ago

Malden, Massachusetts, United States Jobot Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Jobot. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and providing timely and detailed responses to customer inquiries.

About the Company

Jobot is a high-growth organization with a passion for innovation and customer satisfaction. Our company culture values teamwork, communication, and continuous improvement.

Key Responsibilities
  • Provide timely and detailed responses to customer inquiries, resolving issues and collaborating with other departments to find solutions.
  • Assist the Estimating team with standard price RFQs and support Management with Strategic Accounts.
  • Maintain accurate records of customer interactions and transactions, and ensure organized document drives for easy access by other departments.
  • Collaborate with other departments to find solutions to problems and provide efficient customer service.
Requirements
  • A.S. degree or equivalent work experience.
  • 2+ years of customer service experience.
  • Proof of US Citizenship.
What We Offer
  • A competitive hourly rate of $20-$30.
  • A comprehensive benefits package.
  • A fast-paced and dynamic work environment.
  • A minimum 3-month contract.