Customer Experience Associate

1 week ago


Malden, Massachusetts, United States Jobot Full time
About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at Jobot. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities
  • Customer Service: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve customer issues.
  • Issue Resolution: Investigate and resolve customer complaints in a fair and efficient manner, escalating issues to management when necessary.
  • Collaboration: Work closely with internal teams, including Sales and Operations, to ensure seamless customer service and support.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions and transactions.
Requirements
  • Education: Associate's degree or equivalent work experience.
  • Experience: 2+ years of customer service experience.
  • Citizenship: Proof of US Citizenship.


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