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Community Services Coordinator

2 months ago


Malden, Massachusetts, United States Action for Boston Community Development Full time
Job Summary

Action for Boston Community Development (ABCD) is seeking a highly motivated and detail-oriented Program Services Assistant to join our team. As a Program Services Assistant, you will play a critical role in providing exceptional customer service, supporting the daily operations of our Career Centers, and contributing to the overall success of our organization.

Key Responsibilities
  • Customer Service: Provide positive first impressions of the Career Center by communicating professionally and promptly addressing customer inquiries.
  • Information Provision: Direct customers to relevant resources, explain procedures, and maintain accurate records of customer interactions.
  • Communication: Develop and maintain knowledge of Career Center programs, community resources, and partner organizations to effectively communicate with customers.
  • Administrative Tasks: Process high volumes of walk-in inquiries, answer and route incoming calls, and input customer data accurately and timely.
  • Confidentiality: Maintain confidentiality of customer records and information.
Requirements
  • Education: High school diploma or equivalent required; associate's degree in human services, public administration, or related field preferred.
  • Experience: Minimum of 1-3 years of relevant experience, preferably in a career center, call center, or related field.
  • Skills: Strong communication, problem-solving, and collaboration skills; ability to work sensitively and effectively with diverse populations.
  • Language: Bilingual skills in Spanish preferred but not required.
Why Work at ABCD
  • Make a Difference: Contribute to the lives of thousands in the Greater Boston community, empowering them to achieve positive change.
  • Inclusive Environment: Work in a culture that values diversity, respects individuality, and promotes collaboration.
  • Continuous Learning: Access numerous training and development opportunities to enhance your skills and knowledge.
  • Comprehensive Benefits: Enjoy a competitive benefits package, including health coverage and retirement plans.
  • Legacy of Impact: Join an organization with a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be part of a passionate team united in their mission to combat poverty and ensure every individual can reach their fullest potential.