**Operations Assistant Manager**

7 days ago


Malden, Massachusetts, United States Planet Fitness Full time
Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.

Key Responsibilities
  • Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring staff follows superior customer service guidelines.
  • Assist with staff management and provide backup support to the Club Manager as needed.
  • Assist in scheduling and supervising staff.
  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
  • Assist in overseeing cleanliness and maintenance of the facility.
  • Assist in ordering of supplies using specific budgets based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.
Qualifications and Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Prior experience working as a Shift Leader and/or Assistant Manager at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Benefits
  • Eligible for bi-weekly team bonuses, monthly mystery shop bonuses, and monthly assistant manager bonuses.
  • FREE Black Card membership after 30 days of employment.
  • Eligible for 50% company-paid benefits after 90 days of employment.

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