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Customer Service Representative

2 months ago

Malden, Massachusetts, United States Jobot Full time

Job Summary:

We are seeking a highly skilled Customer Service Specialist to join our team at Jobot. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve issues and meet customer needs.
  • Issue Resolution: Investigate and resolve customer complaints and issues in a fair and efficient manner, escalating complex issues to management as needed.
  • Communication: Collaborate with internal teams to provide seamless communication and support to customers, ensuring that their needs are met and exceeded.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions and transactions, ensuring compliance with company policies and procedures.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance customer satisfaction and experience.

Requirements:

  • Education: Associate's degree or equivalent work experience.
  • Experience: 2+ years of customer service experience.
  • Citizenship: Proof of US Citizenship.

What We Offer:

  • Competitive Salary: $20-$30 per hour.
  • Full Benefits Package: Comprehensive benefits package offered through Jobot.
  • Fast-Paced Environment: Opportunity to work in a dynamic and fast-paced environment.
  • Minimum 3-Month Contract: Commitment to a minimum 3-month contract.