Service Engagement Representative
2 weeks ago
Customer Service Representative
Location: Buford, GA 30518
Industry: Customer Service
Compensation: $15 per hour
Position Overview
Join our dynamic team at Trainz, where we are looking for a motivated Customer Service Representative to work full-time in our Buford office. The ideal candidate will address customer inquiries and concerns with professionalism, efficiency, and courtesy.
Key Responsibilities
- Provide empathetic support to customers, addressing their questions and issues effectively.
- Manage incoming communications through various channels, ensuring timely resolution or appropriate routing.
- Welcome customers in the lobby and assist with their needs.
- Process refunds and adjustments as necessary.
- Foster strong relationships with all departments within the company.
- Acquire foundational knowledge about model trains to assist customers with inquiries.
- Support other departments with order fulfillment and inventory management as required.
- Collaborate with IT and internal teams to document processes and identify areas for improvement.
- Maintain a clean and organized workspace.
Qualifications
To be successful in this role, candidates should possess:
- A passion for customer service.
- Typing proficiency of at least 50 words per minute.
- Strong interpersonal skills and a desire to assist others.
- Experience with various CRM and business systems.
- Attention to detail and the ability to learn complex systems.
- Creative problem-solving skills.
- Effective written and verbal communication abilities.
- Flexibility to work extended hours when necessary.
- A proactive and adaptable attitude.
- A questioning mindset focused on continuous improvement.
- Organizational skills and a neat work ethic.
- Eligibility to work in the US and pass a drug-free workplace screening.
Benefits
- Flexible work hours, Monday through Friday, with occasional weekends.
- Paid holidays and time off.
- 50% company-paid health insurance.
- Generous bonus program.
- Dental coverage.
- Complimentary beverages and snacks.
- Company-sponsored lunches during holidays.
- Support from a company chaplain.
- Team outings based on achieving monthly goals.
Our Mission & Values
At Trainz, our mission is to help people reconnect with fun. We value:
- Work-Life Balance
- Excellence in Service
- Integrity
- Continuous Learning
If these values resonate with you, we encourage you to consider joining our team.
Job Type: Full-time
Required Education: High school diploma or equivalent
Pay: Up to $15.00 per hour
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