Service Engagement Representative

2 weeks ago


Buford, Georgia, United States Trainz Full time

Customer Service Representative

Location: Buford, GA 30518

Industry: Customer Service

Compensation: $15 per hour

Position Overview

Join our dynamic team at Trainz, where we are looking for a motivated Customer Service Representative to work full-time in our Buford office. The ideal candidate will address customer inquiries and concerns with professionalism, efficiency, and courtesy.

Key Responsibilities

  1. Provide empathetic support to customers, addressing their questions and issues effectively.
  2. Manage incoming communications through various channels, ensuring timely resolution or appropriate routing.
  3. Welcome customers in the lobby and assist with their needs.
  4. Process refunds and adjustments as necessary.
  5. Foster strong relationships with all departments within the company.
  6. Acquire foundational knowledge about model trains to assist customers with inquiries.
  7. Support other departments with order fulfillment and inventory management as required.
  8. Collaborate with IT and internal teams to document processes and identify areas for improvement.
  9. Maintain a clean and organized workspace.

Qualifications

To be successful in this role, candidates should possess:

  • A passion for customer service.
  • Typing proficiency of at least 50 words per minute.
  • Strong interpersonal skills and a desire to assist others.
  • Experience with various CRM and business systems.
  • Attention to detail and the ability to learn complex systems.
  • Creative problem-solving skills.
  • Effective written and verbal communication abilities.
  • Flexibility to work extended hours when necessary.
  • A proactive and adaptable attitude.
  • A questioning mindset focused on continuous improvement.
  • Organizational skills and a neat work ethic.
  • Eligibility to work in the US and pass a drug-free workplace screening.

Benefits

  • Flexible work hours, Monday through Friday, with occasional weekends.
  • Paid holidays and time off.
  • 50% company-paid health insurance.
  • Generous bonus program.
  • Dental coverage.
  • Complimentary beverages and snacks.
  • Company-sponsored lunches during holidays.
  • Support from a company chaplain.
  • Team outings based on achieving monthly goals.

Our Mission & Values

At Trainz, our mission is to help people reconnect with fun. We value:

  • Work-Life Balance
  • Excellence in Service
  • Integrity
  • Continuous Learning

If these values resonate with you, we encourage you to consider joining our team.

Job Type: Full-time

Required Education: High school diploma or equivalent

Pay: Up to $15.00 per hour



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