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Guest Services Supervisor

2 months ago

Buford, Georgia, United States Remington Full time
Job Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes recruiting, hiring, mentoring, training, and scheduling front desk staff, guest service representatives, bell staff, concierge, and telephone operators.
  • Possess a thorough understanding of the roles and responsibilities of Front Office team members and be prepared to perform their tasks as needed.
  • Effectively manage and utilize the MICROS system at the front desk, ensuring accurate handling of all daily transactions, including less frequent operations.
  • Review and verify AM and PM discrepancy reports with precision.
  • Coordinate with Housekeeping and Engineering teams regarding guest room status, requests, and maintenance needs, ensuring efficient processing of guest inquiries.
  • Welcome and engage with guests in a friendly manner, efficiently checking them in and out of the hotel, addressing inquiries, and assisting with their needs.
Location Overview

Located conveniently off major highways, this hotel is positioned near one of the largest shopping destinations in the region, offering guests easy access to numerous dining options and retail experiences.

Candidate Profile

Desired Attributes
  • Ability to maintain composure while addressing high-pressure situations and managing guest concerns.
  • Strong work ethic and proactive approach to responsibilities.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • A collaborative spirit, enjoying teamwork to create exceptional experiences for guests.