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Guest Services Supervisor

2 months ago

Buford, Georgia, United States Lanier Islands Full time

Position Overview

We are seeking a dedicated Front Desk Supervisor to manage the daily functions of our front office. This role is essential in representing the standards of Lanier Islands, maintaining accurate guest records, and collaborating with staff to fulfill guest requirements effectively.

Key Responsibilities include:

  • Overseeing front desk personnel
  • Greeting and registering guests upon arrival
  • Addressing guest inquiries and proactively anticipating their needs
  • Ensuring accurate room availability and liaising with housekeeping
  • Assisting with guest reservations
  • Staying informed about hotel policies and procedures
  • Facilitating guest checkouts
  • Serving as a representative for Lanier Islands Resort by advising guests on various activities available on the island

Desired Attributes:

  • Friendly and approachable demeanor
  • Enthusiastic and engaging personality
  • Ability to thrive in high-pressure situations
  • Commitment to delivering exceptional customer service
  • Proficient in managing multiple tasks simultaneously

Supervisory Duties This position includes supervising a team of 4-6 Front Desk Agents, encompassing responsibilities such as recruitment, training, and performance management.

Qualifications To excel in this role, candidates should:

  • Hold a high school diploma or GED
  • Have 1-3 months of relevant experience or training
  • Meet age requirements and possess a valid driver's license with a clean driving record

Language Proficiency Ability to communicate effectively in reading, writing, and speaking with guests and colleagues.

Mathematical Skills Competence in basic mathematical concepts.

Problem-Solving Skills Ability to address and resolve issues in various scenarios.

Preferred Certifications None specified.

Physical Requirements This role involves standing, walking, lifting, and engaging in other physical activities.

Work Environment Experience a tranquil work atmosphere at our resort.

As a Front Desk Supervisor, you will be integral to ensuring guest satisfaction and contributing to the overall success of Lanier Islands Resort.