Administrative Receptionist

3 weeks ago


Detroit, Michigan, United States Hollywood Casino at Greektown Full time

We are seeking a skilled Front Desk Representative to join our team at Hollywood Casino at Greektown This role offers an exciting opportunity to provide exceptional guest service, manage daily operations, and contribute to the success of our front office team.

About the Job:

The successful candidate will be responsible for handling guest inquiries, resolving issues, and ensuring seamless check-in and check-out processes, while maintaining accurate records and achieving high levels of guest satisfaction.

Main Responsibilities:

  • Answer guest inquiries and resolve issues related to room assignments, amenities, and services.
  • Process guest transactions, including payments, deposits, and refunds.
  • Maintain accurate records of guest stays, including account balances and transactions.
  • Collaborate with support teams (PBX, Maintenance, Facilities, and Housekeeping) to address guest needs and resolve issues.
  • Provide clear and concise information to guests regarding hotel policies, procedures, and amenities.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Proficiency in Microsoft Office applications and hotel software.
  • Strong attention to detail and organizational skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to adapt to changing situations and priorities.

Benefits and Compensation:

As a valued member of our team, you will enjoy a competitive starting salary of $17.89 per hour, as well as access to comprehensive benefits packages, including health insurance, retirement plans, and paid time off.

About Us:

Hollywood Casino at Greektown is a leading provider of entertainment, sports content, and casino gaming experiences, with 43 destinations across North America. We value our employees and strive to create a positive work environment that fosters growth, development, and job satisfaction.

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