Customer Service Representative

3 days ago


Detroit, Michigan, United States Hollywood Casino at Greektown Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Hollywood Casino at Greektown. This role will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.

As a Customer Service Representative, you will be the first point of contact for our guests, handling all aspects of check-in, check-out, and guest services. You will work closely with our hotel staff to ensure seamless communication and resolve any issues that may arise.

To be successful in this role, you must possess excellent communication and problem-solving skills, as well as a strong ability to multitask and work under pressure. If you are a people person who enjoys providing top-notch customer service, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

  • Provide exceptional customer service to guests
  • Handle check-in, check-out, and guest services
  • Work closely with hotel staff to ensure seamless communication
  • Resolve guest issues and concerns

**Requirements:**

  • Good verbal and written communication skills
  • Ability to operate automated phone systems
  • Problem-solving skills and attention to detail
  • Strong ability to multitask and work under pressure

**Estimated Salary:** $17.89 per hour



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