Service Department Lead
2 weeks ago
We are seeking an experienced Service Department Lead to join our team at Ej Equipment Corp.
Estimated Salary: $70,000 - $90,000 per year
About the Role:The Service Department Lead will be responsible for overseeing daily operations, managing a team of technicians and advisors, and ensuring exceptional customer service.
Key Responsibilities:- Lead the service department team, ensuring timely and high-quality completion of repairs.
- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with the parts department to ensure availability of necessary parts and supplies.
- Stay updated on industry trends and advancements in automotive technology.
- Ensure compliance with company policies and procedures.
- Make decisions regarding employee development, promotions, and terminations.
- Maintain accurate records of customer interactions, repairs, and service history.
- Proven experience as an Automotive/Industrial Service Manager or similar role.
- Strong knowledge of automotive diagnostics, repair, and maintenance.
- Effective team leadership, task prioritization, and workflow management skills.
- Excellent communication and interpersonal abilities.
- Prior experience as a service advisor or service writer.
- Above-average phone and communication skills.
- Ability to multi-task in a busy environment.
- Team player focused on providing exemplary customer service.
- Strong organizational skills and attention to detail.
- Basic mechanical understanding of automobiles.
- Excellent sales history and customer service record.
- Ability to work well with existing staff members.
- Valid driver's license.
- Professional personal appearance.
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