Service Department Manager

4 days ago


Vergennes, Vermont, United States Ej Equipment Corp Full time

About Our Company

EJ Equipment Corp is committed to providing exceptional customer service and exceeding customer expectations. We believe in fostering a positive work environment and investing in our employees' growth and development.

Job Summary:

  • We are seeking a highly motivated and results-driven Service Department Manager to join our team. As a key member of our service department, you will be responsible for managing daily operations, leading a team of technicians, and ensuring seamless service delivery.
  • The ideal candidate will have a proven track record of success in a similar role, excellent communication and leadership skills, and a passion for delivering exceptional customer experiences.
  • This role requires strong analytical and problem-solving skills, as well as the ability to multitask in a fast-paced environment.

Responsibilities:

  • Manage daily service department operations, including scheduling, inventory management, and customer relations.
  • Lead a team of technicians, providing guidance, coaching, and feedback to ensure exceptional service delivery.
  • Develop and implement strategies to improve customer satisfaction, increase sales, and enhance operational efficiency.
  • Collaborate with other departments to ensure seamless service delivery and identify opportunities for growth and improvement.

Requirements:

  • Proven experience as an Automotive/Industrial Service Manager or similar role.
  • Strong knowledge of automotive diagnostics, repair, and maintenance.
  • Proficient in sales techniques with exceptional customer service skills.
  • Effective team leadership, task prioritization, and workflow management skills.
  • Excellent communication and interpersonal abilities.

Salary Range: $65,000 - $80,000 per year.



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