Service Department Manager
4 days ago
About Our Company
EJ Equipment Corp is committed to providing exceptional customer service and exceeding customer expectations. We believe in fostering a positive work environment and investing in our employees' growth and development.
Job Summary:
- We are seeking a highly motivated and results-driven Service Department Manager to join our team. As a key member of our service department, you will be responsible for managing daily operations, leading a team of technicians, and ensuring seamless service delivery.
- The ideal candidate will have a proven track record of success in a similar role, excellent communication and leadership skills, and a passion for delivering exceptional customer experiences.
- This role requires strong analytical and problem-solving skills, as well as the ability to multitask in a fast-paced environment.
Responsibilities:
- Manage daily service department operations, including scheduling, inventory management, and customer relations.
- Lead a team of technicians, providing guidance, coaching, and feedback to ensure exceptional service delivery.
- Develop and implement strategies to improve customer satisfaction, increase sales, and enhance operational efficiency.
- Collaborate with other departments to ensure seamless service delivery and identify opportunities for growth and improvement.
Requirements:
- Proven experience as an Automotive/Industrial Service Manager or similar role.
- Strong knowledge of automotive diagnostics, repair, and maintenance.
- Proficient in sales techniques with exceptional customer service skills.
- Effective team leadership, task prioritization, and workflow management skills.
- Excellent communication and interpersonal abilities.
Salary Range: $65,000 - $80,000 per year.
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