Automotive Service Operations Manager
4 days ago
We are seeking an experienced Automotive Service Operations Manager to join our team at Ej Equipment Corp. As a key member of our service department, you will be responsible for overseeing the daily operations, ensuring efficient workflow, and providing exceptional customer service.
Responsibilities:
- Welcome customers promptly and gather necessary vehicle information.
- Facilitate clear communication between customers and technicians to ensure understanding of services provided.
- Keep customers updated with essential service information and timelines.
- Verify warranty and service contracts accurately.
- Prepare and process repair orders with detailed cost and symptom descriptions.
- Advise customers on additional services and explain their benefits.
- Oversee daily operations of the service department.
- Manage and mentor a team of service technicians and advisors.
- Schedule and delegate work assignments for efficient workflow.
- Provide technical guidance and support on complex repairs.
- Monitor and evaluate technician performance, offering constructive feedback.
- Ensure timely and high-quality completion of repairs.
- Maintain accurate records of customer interactions, repairs, and service history.
- Address customer complaints or issues promptly and professionally.
- Collaborate with the parts department to ensure availability of necessary parts and supplies.
Qualifications:
- Proven experience as an Automotive/ Industrial Service Manager or similar role.
- Strong knowledge of automotive diagnostics, repair, and maintenance.
- Proficient in sales techniques with exceptional customer service skills.
- Familiarity with automotive diagnostic equipment is preferred.
- Effective team leadership, task prioritization, and workflow management skills.
- Excellent communication and interpersonal abilities.
- Prior experience as a service advisor or service writer.
- Above-average phone and communication skills.
- Ability to multi-task in a busy environment.
- Team player focused on providing exemplary customer service.
- Strong organizational skills and attention to detail.
- Basic mechanical understanding of automobiles.
- Excellent sales history and customer service record.
- Ability to work well with existing staff members.
- Valid driver's license.
- Professional personal appearance.
Estimated Salary: $65,000 - $85,000 per year.
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