Service Department Supervisor
3 weeks ago
About the Job: We are seeking a highly skilled Service Department Supervisor to lead our service department and oversee daily operations.
Job Summary: In this role, you will be responsible for managing a team of technicians and advisors, ensuring timely and high-quality completion of repairs, and maintaining accurate records of customer interactions.
Estimated Salary: $70,000 - $95,000 per year, based on experience and location.
Key Responsibilities:
- Lead and manage a team of technicians and advisors to ensure timely and high-quality completion of repairs.
- Oversee daily operations of the service department.
- Maintain accurate records of customer interactions, repairs, and service history.
- Stay up-to-date on industry trends and advancements in automotive technology.
- Address customer complaints or issues promptly and professionally.
Requirements:
- Proven experience as an Automotive/Industrial Service Manager or similar role.
- Strong knowledge of automotive diagnostics, repair, and maintenance.
- Proficient in sales techniques with exceptional customer service skills.
- Familiarity with automotive diagnostic equipment is preferred.
- Effective team leadership, task prioritization, and workflow management skills.
- Excellent communication and interpersonal abilities.
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