Service Department Supervisor

3 weeks ago


Vergennes, Vermont, United States EJ Equipment Inc. Full time

About the Job: We are seeking a highly skilled Service Department Supervisor to lead our service department and oversee daily operations.

Job Summary: In this role, you will be responsible for managing a team of technicians and advisors, ensuring timely and high-quality completion of repairs, and maintaining accurate records of customer interactions.

Estimated Salary: $70,000 - $95,000 per year, based on experience and location.

Key Responsibilities:

  • Lead and manage a team of technicians and advisors to ensure timely and high-quality completion of repairs.
  • Oversee daily operations of the service department.
  • Maintain accurate records of customer interactions, repairs, and service history.
  • Stay up-to-date on industry trends and advancements in automotive technology.
  • Address customer complaints or issues promptly and professionally.

Requirements:

  • Proven experience as an Automotive/Industrial Service Manager or similar role.
  • Strong knowledge of automotive diagnostics, repair, and maintenance.
  • Proficient in sales techniques with exceptional customer service skills.
  • Familiarity with automotive diagnostic equipment is preferred.
  • Effective team leadership, task prioritization, and workflow management skills.
  • Excellent communication and interpersonal abilities.


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