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Service Team Lead and Advisor

3 weeks ago

Vergennes, Vermont, United States Ej Equipment Corp Full time
Job Overview: We are seeking a highly skilled Service Team Lead and Advisor to oversee the daily operations of our service department. As a key member of our team, you will be responsible for managing a team of service technicians and advisors, scheduling and delegating work assignments, and providing technical guidance and support on complex repairs.

Responsibilities:
  • Welcome customers promptly and gather necessary vehicle information.
  • Facilitate clear communication between customers and technicians to ensure understanding of services provided.
  • Keep customers updated with essential service information and timelines.
  • Verify warranty and service contracts accurately.
  • Prepare and process repair orders with detailed cost and symptom descriptions.
  • Advise customers on additional services and explain their benefits.
  • Oversee daily operations of the service department.
  • Manage and mentor a team of service technicians and advisors.
  • Schedule and delegate work assignments for efficient workflow.
  • Provide technical guidance and support on complex repairs.
  • Monitor and evaluate technician performance, offering constructive feedback.
  • Ensure timely and high-quality completion of repairs.
  • Maintain accurate records of customer interactions, repairs, and service history.
  • Address customer complaints or issues promptly and professionally.
  • Collaborate with the parts department to ensure availability of necessary parts and supplies.

Qualifications:
  • Proven experience as an Automotive/ Industrial Service Manager or similar role.
  • Strong knowledge of automotive diagnostics, repair, and maintenance.
  • Proficient in sales techniques with exceptional customer service skills.
  • Familiarity with automotive diagnostic equipment is preferred.
  • Effective team leadership, task prioritization, and workflow management skills.
  • Excellent communication and interpersonal abilities.
  • Prior experience as a service advisor or service writer.
  • Above-average phone and communication skills.
  • Ability to multi-task in a busy environment.
  • Team player focused on providing exemplary customer service.
  • Strong organizational skills and attention to detail.
  • Basic mechanical understanding of automobiles.
  • Excellent sales history and customer service record.
  • Ability to work well with existing staff members.
  • Valid driver's license.
  • Professional personal appearance.

Estimated Salary: $60,000 - $80,000 per year.